How do I report a claim?
If you need to notify of an incident or make a claim, contact our claims handlers, Motorists Insurance Services (MIS).
MIS Claims Report Line: 02890 410220.
MIS capture all the information relating to your claim and forward this to your insurance company.
What information will I need when I call MIS to report a claim?
You will need to have your:
- Broker reference
- Personal information to verify your identity
- The date of the incident
- The cause of the loss or damage
- Details of the loss or damage together with the claim value (if known)
- Police details (where applicable)
- Names & addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses.
How long will my claim take to be processed?
- Timescales for claims vary, depending on the nature and the extent of damage or loss.
Will I have to pay an excess?
- All policies include an excess. The amount you will have to pay in respect of a claim depends on the nature of the claim, the compulsory excess applied at inception or renewal by your insurance company and any voluntary excess you selected.
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