We are part of the Liberty Mutual Insurance Group whose global purpose is defined as “We exist to help people embrace today and confidently pursue tomorrow.”
We believe that progress is what happens when people feel secure and as such, we put our people front and centre of everything we do.
Hughes Insurance is largely made up of contact centre employees who sell and service insurance products to our 120k+ customers. Our philosophy is that if we look after our employees, they will, in turn, do their best for our customers and our business will look after itself. Woven through the DNA of our business is a binding bond between people. Our people often describe our culture as a “family”.
Having been in operation for over 45 years many of our people have grown with Hughes and have long established relationships with colleagues. We try hard to harness this sentiment and embed the same experience for new hires by building a nurturing and supportive onboarding programme.
Great Place to Work
We believe we offer a best-in-class experience for all our employees, and this been recognised externally through accreditations such as Great Place to Work. In 2022, we achieved Best Place to Work in the UK, Best Place to Work for Women, and Best Place to Work for Wellbeing. We were also the first company in Northern Ireland to be accredited Healthy Place to Work in 2021, with re-accreditation in 2022, and 2024.
Our Values
Put People First
Act with empathy, dignity, and respect.
Keep It Simple
Be clear and transparent.
Be Open
Engage with all people and possibilities.
Make Things Better
Be proactive and challenge the status quo.
Act Responsibly
Do what's right, and follow through.
Put People First
Act with empathy, dignity, and respect.
Keep It Simple
Be clear and transparent.
Be Open
Engage with all people and possibilities.
Make Things Better
Be proactive and challenge the status quo..
Act Responsibly
Do what's right, and follow through.
Roles
Full-time, Part-time, or Compressed hours. 
Remote or Hybrid.
Remote or Hybrid.
Supporting community led projects, improving health and wellbeing within our Hughes team and creating positive environmental impact.
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Employee InsightsTara Armstrong I have worked for Hughes Insurance for 5 years. I began my career in Motor Personl Lines in the Customer Service Department, and firstly progressed to the Commercial Department before moving to the Training Department as the Lead Trainer for Commercial Insurance. Throughout my career, Hughes have supported my development at all stages, and I am proud to be able to use the knowledge I have gained to help others on their career journey.
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Tara Armstrong |
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Employee InsightsGillian Rigby I joined Hughes Insurance in 2011 as a member of the Motor Team. Over the years I have worked across a number of products and within different teams, which has enabled me to further my knowledge and progress within the company. In 2021 I was able to interview for the role of Assistant Manager of the Home Sales Team and was thrilled to be given the role. Since then I have been promoted to Home Manager, which I continue to do with great enthusiasm and commitment.
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Gillian Rigby Home Manager
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I have worked for Hughes Insurance for 5 years. I began my career in Motor Personal Lines in the Customer Service Department, and firstly progressed to the Commercial Department before moving to the Training Department as the Lead Trainer for Commercial Insurance. Throughout my career, Hughes have supported my development at all stages, and I am proud to be able to use the knowledge I have gained to help others on their career journey.
Working from home gives such a great work/life balance.
I have made great friends throughout my career.
Hughes supports development, and I am currently working towards my Cii.
Tara Armstrong
I joined Hughes Insurance in 2011 as a member of the Motor Team. Over the years I have worked across a number of products and within different teams, which has enabled me to further my knowledge and progress within the company. In 2021 I was able to interview for the role of Assistant Manager of the Home Sales Team and was thrilled to be given the role. Since then I have been promoted to Home Manager, which I continue to do with great enthusiasm and commitment.
Working from home allows us to be productive and flexible.
We have happy, loyal team members.
Great team building opportunities and nights out with friends!
Gillian Rigby